Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "wasiad", "We", "Us", or "Our" refers to the online gaming platform operated under the wasiad brand, including all associated websites, services, and applications.
• "User", "You", or "Your" refers to any individual who registers an account, accesses the platform, or uses any of our services.
• "Account" means the personal gaming account created by a User to access wasiad services, identified by a unique username and password.
• "Service" or "Services" refers to all gaming products, betting markets, software, content, and related features provided by wasiad, including but not limited to slot games, live casino, sports betting, and specialty games.
• "Terms" refers to these Terms and Conditions, as amended from time to time, which govern the relationship between wasiad and its Users.
• "IDR" or "Rp" refers to Indonesian Rupiah, the official currency used for all transactions on the wasiad platform.
• "Bonus" means any promotional offer, free bet, cashback, or other incentive provided by wasiad to Users, subject to specific wagering requirements and conditions.
• "Wagering Requirement" means the number of times a User must wager bonus funds before they can be withdrawn as real money.

2. Acceptance of Terms

By creating an account on wasiad, depositing funds, placing bets, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming policy. If you do not agree with any part of these Terms, you must not use our Services and should immediately cease all access to the platform.

wasiad reserves the right to amend, modify, or update these Terms at any time without prior notice. Material changes will be communicated via email to registered Users or through prominent notice on the website. Your continued use of the Services following any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of updates.

These Terms constitute a legally binding agreement between you and wasiad. By using our Services, you represent and warrant that you have the legal capacity to enter into this agreement and that you are not prohibited by law from accessing online gaming services.

3. Eligibility Requirements

To register an account and use wasiad Services, you must meet all of the following eligibility criteria:

• Age: You must be at least 21 years old. Minors are strictly prohibited from accessing or using our Services under any circumstances.
• Residency: You must be a resident of Indonesia with a valid Indonesian address. We do not accept registrations from individuals located in jurisdictions where online gaming is prohibited by law.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under Indonesian law. You are solely responsible for ensuring that your use of wasiad complies with all applicable laws in your jurisdiction.
• Single Account: Each individual is permitted to register only one account. Multiple accounts registered by the same person, household, IP address, or device may be closed without notice, and all associated funds and bonuses forfeited.
• Identity Verification: You agree to provide accurate, current, and complete identity information during the registration process. You must complete Know Your Customer (KYC) verification by submitting a valid Indonesian KTP (national identity card) and recent selfie photograph when requested.
• Responsible Gaming: You confirm that you are not suffering from gambling addiction and that you are gambling recreationally within your financial means. wasiad encourages all Users to review our Responsible Gaming resources and utilize available tools such as deposit limits and self-exclusion if needed.

wasiad reserves the right to refuse service to any individual who does not meet these eligibility requirements or who has previously been excluded from using our Services. We may request additional documentation at any time to verify your identity, age, residency, and source of funds. Failure to provide requested documentation within 14 days may result in account suspension.

4. Account Registration and Security

To access wasiad Services, you must complete the registration process by providing accurate personal information, including your full legal name as shown on your Indonesian KTP, date of birth, residential address, email address, and mobile phone number. You must create a unique username and a strong password that meets our security requirements.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You agree to:

• Use a strong, unique password that is not shared with any other online service or disclosed to third parties.
• Enable two-factor authentication (2FA) if available to add an extra layer of security to your account.
• Immediately notify wasiad customer support at [email protected] if you suspect unauthorized access to your account or any security breach.
• Never share your account credentials with family members, friends, or third-party service providers.
• Log out of your account after each session, especially when using shared or public devices.

wasiad will never ask you to disclose your password via email, phone, or live chat. Any such request should be reported immediately to our security team. We are not liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized account access resulting from your negligence.

Account Restrictions

The following account-related activities are strictly prohibited and may result in immediate account closure:

• Registering multiple accounts using different names, addresses, or identification documents.
• Using false, fraudulent, or misleading information during registration or KYC verification.
• Allowing another person to access, use, or control your account (account sharing).
• Transferring, selling, or gifting your account to another individual.
• Creating an account on behalf of a minor or allowing a minor to use your account.

5. Deposits and Payment Methods

wasiad supports a wide range of secure payment methods tailored specifically for Indonesian players. All deposits must be made in Indonesian Rupiah (IDR) using your own payment accounts registered in your legal name. Third-party deposits are strictly prohibited for anti-money laundering compliance.

Supported Payment Methods

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.
• Minimum Deposit: Rp 50,000 for bank transfers; Rp 25,000 for e-wallet payments.
• Maximum Deposit: Varies by VIP tier. Standard members: Rp 100,000,000 per transaction. Diamond and Black Diamond members enjoy unlimited deposit limits.
• Processing Time: Most deposits are processed instantly. Bank transfers typically clear within 1-5 minutes during banking hours (WIB). E-wallet deposits are instant 24/7.

Deposit Terms

• All deposit transactions are final and non-refundable once credited to your account balance.
• You must wager deposited funds at least once (1x turnover) before withdrawal to comply with anti-money laundering regulations.
• wasiad does not charge any fees for deposits. However, your bank or e-wallet provider may impose their own transaction fees.
• Deposits made using payment methods not registered in your name will be reversed, and your account may be suspended pending investigation.
• wasiad reserves the right to request proof of payment ownership and source of funds at any time. Failure to provide adequate documentation may result in deposit reversal and account closure.

6. Withdrawals and Processing

wasiad is committed to processing withdrawals quickly and securely. Withdrawal processing times vary based on your VIP tier and the completion of account verification requirements.

Withdrawal Requirements

• Minimum Withdrawal: Rp 100,000 per transaction.
• Maximum Withdrawal: Rp 50,000,000 per transaction for standard members; unlimited for Diamond and Black Diamond tiers.
• KYC Verification: All withdrawals require completed Know Your Customer (KYC) verification. First-time withdrawals cannot be processed until you have uploaded a valid Indonesian KTP and selfie photograph.
• Wagering Requirements: Bonus funds must meet all stated wagering requirements before withdrawal. Deposited funds must be wagered at least once (1x turnover) to comply with anti-money laundering policies.
• Payment Method: Withdrawals must be made to a bank account or e-wallet registered in your name. We cannot process withdrawals to third-party accounts.

Processing Times by VIP Tier

• Bronze/Silver: 4-24 hours (business days, WIB)
• Gold: 15 minutes to 2 hours (priority processing)
• Platinum: 15 minutes to 1 hour (high-priority processing)
• Diamond/Black Diamond: Guaranteed 15-minute processing (ultra-priority)

Withdrawal Terms

• wasiad does not charge withdrawal fees. However, your receiving bank may deduct interbank transfer fees (typically Rp 6,500-Rp 7,500).
• All withdrawal requests are subject to internal review for security and fraud prevention. We reserve the right to request additional documentation before approving withdrawals.
• If your account is flagged for suspicious activity, bonus abuse, or violation of these Terms, withdrawals may be delayed pending investigation.
• Withdrawals cannot be cancelled once approved and sent to the payment processor. Please ensure all details are correct before submitting your request.

7. Bonuses and Promotions

wasiad offers a variety of bonuses and promotional offers to enhance your gaming experience, including welcome bonuses, deposit bonuses, cashback programs, and VIP loyalty rewards. All bonuses are subject to specific terms and wagering requirements which must be met before bonus funds can be withdrawn as real money.

General Bonus Terms

• Eligibility: Bonuses are available only to eligible Users who meet age and residency requirements. Users with multiple accounts are not eligible for any bonuses.
• One Bonus at a Time: Unless explicitly stated otherwise, only one active bonus is permitted per account. You must complete or forfeit your current bonus before claiming a new one.
• Wagering Requirements: Bonus funds carry wagering requirements (also called rollover or turnover requirements) that must be met before withdrawal. Requirements typically range from 5x to 30x depending on the bonus type. For example, a bonus with 30x wagering on a Rp 1,000,000 bonus requires Rp 30,000,000 in total bets before withdrawal.
• Game Weighting: Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%, while live casino games may contribute only 10%, and sports betting contribution varies by market type. Full game weighting tables are available on each bonus's terms page.
• Maximum Bet Limits: While wagering bonus funds, you may not place individual bets exceeding Rp 50,000 (slots) or Rp 100,000 (live casino/sports) unless otherwise specified. Exceeding maximum bet limits may result in bonus forfeiture.
• Expiry: Bonuses and their associated wagering requirements expire after a set period (typically 7-30 days). Unused or incomplete bonuses will be removed from your account after expiry.

Bonus Abuse and Fraud

wasiad takes bonus abuse seriously. The following activities are considered bonus abuse and will result in immediate bonus forfeiture and potential account closure:

• Creating multiple accounts to claim the same bonus multiple times.
• Colluding with other players to manipulate bonus outcomes.
• Using betting strategies designed to exploit bonus terms (e.g., opposite betting in roulette, low-risk sports arbitrage).
• Depositing solely to claim bonuses with no genuine intent to play.

We reserve the right to void bonuses, reverse winnings, and close accounts of Users found engaging in bonus abuse or fraudulent activity.

8. Gameplay Rules and Conduct

All Users must adhere to fair play principles and respectful conduct while using wasiad Services. The following rules govern gameplay and user behavior:

Fair Play Requirements

• You must play games individually and for your own personal entertainment. Collusion with other players, use of bots or automated software, and any form of cheating is strictly prohibited.
• All game outcomes are determined by certified Random Number Generators (RNG) or live dealer actions and are final. Disputing valid game results or making false claims about game fairness may result in account closure.
• You may not exploit software errors, glitches, or bugs for personal gain. Any winnings derived from exploiting technical errors will be voided, and your account may be suspended.
• Sports betting odds and lines are subject to change in real-time based on market conditions. We reserve the right to void bets placed at obviously incorrect odds (palpable errors).

Prohibited Betting Patterns

The following betting patterns are prohibited and may result in bet voidance and account restrictions:

• Using insider information or advance knowledge of sports results to place bets.
• Arbitrage betting across multiple accounts or platforms to guarantee profits.
• Placing late bets on live sports events after the outcome is already known or highly predictable.
• Manipulating low-risk casino games (e.g., betting red and black simultaneously in roulette) to meet wagering requirements.

9. Prohibited Activities

The following activities are strictly prohibited on the wasiad platform and constitute grounds for immediate account suspension or termination:

• Fraudulent Activity: Using stolen credit cards, bank accounts, or identity documents; depositing funds from illicit sources; money laundering; or any other form of financial fraud.
• Underage Gaming: Allowing minors (under 21 years of age) to access or use your account, or attempting to register an account while underage.
• Multiple Accounts: Creating more than one account to circumvent restrictions, claim duplicate bonuses, or engage in collusion.
• Account Sharing: Allowing another person to access, control, or use your account for any purpose.
• Hacking and Exploitation: Attempting to hack, reverse engineer, or exploit vulnerabilities in the wasiad platform or game software.
• Harassment and Abuse: Engaging in abusive, threatening, discriminatory, or offensive behavior toward other Users or wasiad staff via live chat, email, or any communication channel.
• Circumventing Restrictions: Using VPNs, proxies, or other tools to disguise your location or bypass account restrictions, self-exclusion, or regional blocks.

10. Limitation of Liability

To the fullest extent permitted by law, wasiad, its parent company, affiliates, directors, employees, and service providers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to use wasiad Services, including technical failures, server downtime, or software malfunctions.
• Unauthorized access to your account resulting from your failure to protect your login credentials.
• Errors, mistakes, or inaccuracies in game outcomes, odds, or content displayed on the platform, except where such errors constitute palpable errors acknowledged by wasiad.
• Interruptions or delays in deposits, withdrawals, or game access caused by third-party payment processors, banks, or internet service providers.
• Loss of winnings, funds, or data due to your breach of these Terms or violation of applicable laws.
• Actions taken by government authorities, regulators, or law enforcement that impact your ability to access or use our Services.

wasiad provides its Services on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

In no event shall wasiad's total liability to you for all claims arising from your use of the Services exceed the total amount deposited into your account during the six months preceding the claim.

11. Account Termination and Suspension

wasiad reserves the right to suspend or terminate your account at any time, with or without notice, for any of the following reasons:

• Violation of any provision of these Terms and Conditions.
• Suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete KYC verification or provide requested documentation within the specified timeframe.
• Use of multiple accounts, bonus abuse, or other forms of prohibited behavior.
• Chargebacks, payment disputes, or use of stolen payment methods.
• Abusive behavior toward other Users or wasiad staff.
• Self-exclusion request submitted under our Responsible Gaming policy.

Effects of Termination

Upon account termination or closure:

• Your access to wasiad Services will be immediately revoked.
• All pending bets will be settled according to standard rules, and your remaining real money balance (excluding bonus funds) will be returned to you via your registered payment method, subject to completion of any outstanding verification or investigation.
• All active bonuses, promotional funds, VIP points, and loyalty rewards will be forfeited.
• If your account was closed due to fraudulent activity or breach of Terms, wasiad reserves the right to withhold all funds and report your conduct to relevant authorities.

You may voluntarily close your account at any time by contacting customer support at [email protected]. Voluntary closures are subject to a 7-day processing period during which all pending transactions will be finalized.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to wasiad's operating jurisdiction. Any disputes arising from your use of wasiad Services shall be resolved through the following process:

Informal Resolution

Before initiating formal proceedings, you agree to contact wasiad customer support at [email protected] to attempt to resolve the dispute informally. Most disputes can be resolved quickly through good-faith communication with our support team. You must provide a detailed description of the issue, relevant account information, and your proposed resolution.

Formal Dispute Resolution

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the rules of an internationally recognized arbitration body. The arbitration shall be conducted in English. Each party shall bear its own costs of arbitration, and the arbitrator's decision shall be final and binding.

Class Action Waiver

You agree that disputes with wasiad must be resolved on an individual basis. You waive any right to participate in class-action lawsuits or class-wide arbitration against wasiad.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of wasiad Services, please contact our customer support team through any of the following channels:

• Email: [email protected] (responses within 4 hours, 24/7)
• Live Chat: Available 24/7 via the chat widget on any page (average response time under 60 seconds)
• WhatsApp: Available 09:00-02:00 WIB daily (Indonesian-speaking support)

Our customer service team is fluent in both Bahasa Indonesia and English and is dedicated to resolving your inquiries promptly and professionally.